Privacy

Romeo Apps uses Stripe-hosted checkout for payment and intake fields. Stripe processes checkout details under its own payment and privacy terms.

What We Use

We use the target link, wanted outcome, deadline or constraints, checkout email, and any public or redacted evidence you provide to deliver the diagnostic and support one short clarification pass.

What Not To Send

Do not send passwords, private keys, wallet keys, production credentials, live customer data, regulated records, or private data you are not authorized to share.

Home Assistant Repair Evidence

Home Assistant Integration Repair checkout is limited to a public repository or issue URL, software and device versions, and a short description of the failure and safe evidence available. Do not submit access tokens, private configuration, logs containing secrets or household data, IP addresses, device identifiers, executable attachments, firmware, vendor blobs, or remote-access details. Any later evidence must be minimized and safely redacted before written acceptance.

WordPress Staging Fix Evidence

The WordPress Staging Fix fit-check email is limited to a public or staging URL, expected and actual behavior, WordPress and PHP versions, the plugin or theme involved, confirmation of a current staging backup, and whether private, customer, or regulated data is involved. Do not send passwords, access tokens, private archives, database dumps, customer or form data, payment data, production credentials, or executable attachments. Checkout follows only after written fit confirmation. Any later staging access is provisioned separately, after payment, and must use least privilege.

Shopify Theme Repair Evidence

Shopify Theme Repair checkout is limited to the purchasing business and country, a public storefront or safe theme brief, the theme and relevant version, and the failed behavior plus expected result. Do not submit passwords, collaborator codes, access tokens, private theme archives, product or customer records, orders, payment data, analytics, app data, production credentials, or executable attachments at checkout.

After written fit acceptance, a buyer-provided minimized theme archive is preferred. If store access is genuinely required, the buyer sends an official Shopify collaborator invitation limited to Online Store and Themes on a development store or duplicate unpublished theme. Romeo Apps does not request or use Orders, Customers, Finance, Payments, Analytics, Apps, user management, or live-theme publication permissions. Access is revoked at delivery or earlier on request. Private theme source and working copies are deleted no later than 30 days after the seven-day correction window closes, unless a narrower record is required for accounting, fraud prevention, or a documented dispute.

Retention

Service intake, redacted evidence, delivery records, and support email may be retained for up to 90 days after the clarification window closes, then removed when they are no longer needed. Payment and transaction records may be retained longer where required for accounting, tax, fraud prevention, or dispute handling. You may request deletion of eligible service data at any time.

Accounts Receivable Audit Records

The B2B Accounts Receivable Evidence Audit uses checkout only for safe scope facts. Do not place invoice, customer, bank, card, credential, or personal data in checkout. Romeo Apps receives records that are not truly anonymous only after written fit acceptance and execution of the Article 28 data-processing addendum and order-specific schedule.

For that audit, the purchasing creditor is the controller and Romeo Apps is the processor. Processing is limited to the documented factual audit instructions. The controller must minimize and redact records, confirm its authority to share them, and exclude consumer, identity, banking, sensitive, and unrelated data. Working copies are returned or deleted at the controller's choice no later than 30 days after delivery unless a narrower record must be retained for accounting, fraud prevention, or a documented legal dispute. The order schedule controls approved subprocessors, transfers, security, access, return, and deletion.

Contact

Email romeo@romeoapps.com for deletion or support requests connected to a diagnostic purchase.